People Power

We focus so much on developing products, services, systems and policies that we can often forget about developing our employees and meeting the basics of their needs and wants. Some valuable information has been collated for you on how your employees can be the people power that you require to continue your business’s success.

Understanding Your Employees

It has been found that employees will take more interest in their work when they are encouraged and are able to share their ideas and contributions and can see them implemented. Ideally your employees just want and need:

1. to be rewarded for a job well done
2. feel involved with the business
3. feel that their contribution is valued
4. work on tasks that compliment their intelligence and fulfill their potential

Peak Performers

Give your employees encouragement and direction whenever it is needed but allow them to have control and carry out their work as they see fit. You employed them for a reason and it is usually due to their capabilities, so let them do what they need to do. Ensure you have clear and established goals and objectives that your employees understand and you will be able to ensure your employee will work to their potential.

Top Tips

Below are the 15 top tips that will help you to build your employees’ morale, meet employees’ wants and needs and improve their perception of the workforce.

1. Always relate to your employees as people and not just hired staff
2. Make sure employees see the results of their labours
3. Adjust your management style to suit individuals
4. Keep employees informed of changes at all times
5. Be clear in communicating expectations, priorities and limitations
6. Make reasonable efforts to keep jobs interesting and challenging
7. Encourage promotion from within
8. Make sure your employees are willing and able to perform what you are expecting of them, especially if there is a strict deadline or there are busy periods
9. Conduct employee performance reviews
10. Always give your employees feedback
11. Tell employees how they can get more money in their pocket
12. State clearly to your employees your management style so they understand your approach
13. Set up well understood communication lines such as meetings, etc
14. Trust your employees. If you have delegated it to them, let it go and let them do it. If they aren’t capable they shouldn’t be given the task to begin with.
15. Welcome your employees’ ideas
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Attitude = Altitude

Have you ever worked with someone who is skilled, knowledgeable and experienced, yet just never seems to get ahead? Most of us have at some time or another. Alternatively, have you come across someone not quite as talented, but seems to always be moving upwards? The difference between these two types is not their level of skill or knowledge or experience. It comes down to one single thing – attitude.

Whether you are a Client Manager, Team Leader or Support Staff Member, the level of success you will have is dependent up one on thing – your attitude. Your attitude – your approach, point of view or opinion (whichever you prefer) influences the way you look at everything around you – your role, your tasks, your goals, your colleagues, your current situation and your future path. Simply put your attitude is an amalgamation of your behaviours, beliefs and feelings – your experiences, education and personality shape your attitude. Knowing this, it becomes relatively easy to see why some people are successful and others (who you might think should be) are not. It has to do with their attitude.

Think of what defines a “positive” attitude in your business:

  • A general “can do” view of the role, challenges and new tasks
  • Preparedness to go the extra mile to help a client or solve a problem
  • Tenacity in dealing with complex issues
  • Viewing problems as a new and exciting challenge
  • Giving praise where it is due, acknowledging the efforts of colleagues and thanking them publicly
  • Looking for solutions, not problems
  • Ignoring the blame game and just getting down to sorting out the problem
  • Acknowledging and embracing different points of view
  • Recognising that being right at all costs is not the path to co-operation
  • Being even tempered, considered and proactive in the approach to issues

While this is just some of the many characteristics of a positive attitude, you might begin to realise that a colleague who demonstrates these behaviours is an incredibly valuable asset a business. If you have a positive attitude, you are likely to:

  • Be resilient and quickly recover from unpleasant or difficult situations. You will look for lessons in the experience rather than continually looking back on how horrible it was
  • Be optimistic about the future. This optimism will help influence those around you
  • Be confident in your skills and ability. You will recognise areas of development and happily embrace learning
  • Help you manage your emotions and express them in constructive ways
  • Take responsibility for your actions
  • Think outside the square and consider all options, even those that appear unlikely

Basically, your attitude will determine your altitude in business and in life. A positive attitude towards your job and your goals can be the determinant of your success. That is, an optimistic outlook, can do approach and view that anything is possible, will often provide you with the energy and enthusiasm to succeed.

http://www.nuOrder.co.uk

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Recruitment – Top Tips by Lisa Gibson from Triple Three Solutions

So you need to recruit someone into the business? It seems a rationale decision, you are expanding the business, you have noticed that you are working longer hours, getting home later, more customers/clients to see, those few people you do employ don’t seem to be able to take on any of the additional work you are currently doing. Those staff you recruited at the time you set the business up did a good job, but now that you are expanding and developing new markets, those staff, although still doing a good job, they don’t have the skills you need for continuing growth (or that’s what you think).

As business leaders we are faced with all sort of day to day decisions, but how to attract the right people with the right skills at the right time is probably one of the critical decisions that we make without very much thought. All we know is that there is more work needed to be done, bigger targets to achieve, less time in the day to do all the things we need to do to clear the ‘to do list’. ‘Hey Presto’ we need to get somebody – anybody – to fill the gap. I am not suggesting that as business leaders we deliberately set out to recruit poor employees who are not motivated or committed, but we do and can make hasty decisions that may mean we have mediocre performers that may not be capable of developing further than their current level of capability. How often do we hear that a member of the team who was such a good sales person or technical expert, is now failing because they have been promoted to do a bigger job that entails managing people – we promote on the basis of the ‘Peter principle’, that is to the level of the person’s incompetence. It’s important that when you recruit either internally or externally that you know what will be expected within the role and then apply an assessment process to ensure that you have the right person doing the right job.

According to Jim Collins in his ‘Good to Great’ book, one of the principles of a ‘great’ company is  First Who… Then What Collins says, “People are not your most important asset. The right people are.” He uses the analogy of a bus driver to while describing how to create a winning team within your organization. He recommends that you first get the right people on the bus, and then you get the wrong people off the bus, then the right people in the right seats, and then figure out where you want to drive that bus. Hire people with characteristics you cannot easily instill. Focus on who you are paying, not how. He also recommends analyzing someone’s character, work ethic, intelligence, and dedication to their values before deeply analyzing credentials and practical skills

Let’s consider how some decisions to recruit are made. You have given some thought to the structure of the organisation and the people who are already in your employ. You have identified specific skills that are now needed within your business and so you write down what is needed in the form of a job description and the skills that are required of the person needed to do the job. Are we always that clear of the skills required to let someone new ‘onto the bus’? When did you last properly assess the skills of the staff who already work for you – are they the ‘right people but in the wrong seat’? Could this be an opportunity to let someone in your organisation use untapped strengths that you have not already identified. If you don’t currently review your staff and any potential job opportunities in this systematic way, you may miss out and lose good people in the future. Consider how this type of planning might help in the future growth of your business and team. Giving some thought to this early on in the process will help you to get (and keep) the right people in your business.

So what happened next? Consider the next two scenarios and determine what is likely to work best for your business. You have decided that you need to look externally so…….

a. You have met someone at a networking event or you have been told by a friend that they know someone who might fit the bill, they seem OK, they are not working, they can start straight away – BINGO – problem solved. You know what you’re looking for – you have always been a good judge of character. You arrange a drink after work to ‘talk a few things through’ and the deal is done – sorted in less than a week.

…OR

b. You either advertise the job yourself or use a third party to recruit on your behalf, using the job specification to write a compelling job advertisement or a job brief for your recruitment partner. You then interview a number of shortlisted candidates against the criteria agreed, make your decision based on criteria and evidence gained during that process. You may introduce other selection criteria at this juncture – assessment centres, psychometric profiling, presentations to name but a few. The process is allowing you to determine that the individual is:

  • capable of doing the work to be done
  • inclined to work the way the organisation would wish them to work
  • mutual obligations and  expectations which are clearly defined from the beginning of the employment contract

Having considered the two scenarios described which method is likely to have the greatest effect on your business? Remember that from the moment you begin this activity you commence the employee engagement process – this sets the tone of the employee/employer relationship from the first exchange. It is important that whoever undertakes the selection process represents your business as you would expect to represent it yourself. Are you, or the person you have appointed, experienced in recruitment and selection processes?

Based on our experience there are some golden rules to consider, we have picked just 10. I am sure as you read them there will be others that you would expect to consider. Let us know, your comments are important to us.

10 Top tips on getting recruitment right:

  1. Make sure you know what skills you need to recruit, don’t leave it up to ‘I know what I want when I see it.’
  2. Have a clear job specification or role profile – for all parties involved in the process.
  3. If you have an external brand, incorporating mission and values, ensure this is used within your attraction campaign.
  4. Make sure the attraction strategy matches the needs of the business. Do you have time and inclination to advertise the role yourself, handle the response, deal with all candidates yourself, arrange interviews or do you use a third party to  handle on your behalf. If you don’t have the time, or the skills,  get someone else to do it for you – there  is nothing worse than trying to handle a response of 200 plus applicants in a poor way – it damages your company’s reputation from the outset.
  5. When it comes to interviewing the candidates yourself, ensure you have a consistent set of questions which demonstrates that you treat all candidates fairly, it’s good practice for 2 people to conduct the interview, making notes to assist with the  decision making process.
  6. Make sure that any other assessment tools used are relevant for the job being recruited. Why give someone a verbal reasoning and numerical test – if the job they are going to be employed to do doesn’t require those skills. Don’t test just for the sake of it – it has to be relevant.
  7. Have an agreed  set of criteria for selection purposes, so that you can determine the best person for the job based on their technical skills as well as broader  competencies required for the job. Remember Jim Collins’ recommendation – Hire people with characteristics you cannot easily instill. Focus on who you are paying, not how. He also recommends analyzing someone’s character, work ethic, intelligence, and dedication to their values before deeply analyzing credentials and practical skills.
  8. If no one meets the criteria – just don’t hire someone just for the sake of it. Start again. Wrong decisions may end up being costly, particularly if you need then to embark  on a performance management route, or ‘let someone go’ before the end of  their probationary period.
  9. You make a selection decision,  so make sure you take up references – use third parties to undertake this  activity if you don’t have the resources . Agree what references you want  to take that are likely to be a requirement for your business. Do you need credit checks, Criminal Records Bureau, Qualifications as well as employment  references.
  10. Agree the offer and ensure that  the appropriate paperwork is despatched and begin the preparation of inducting the new team member into the team.

Finally, if this is the first time you are embarking upon recruiting someone into your business, you need to make sure you have relevant documentation; contracts, terms and conditions of employment and a staff handbook, which describes what is expected or someone in your employ and what they can expect from you.

If in the past you have made recruitment decisions that have not been as successful as you would have hoped, or you are just thinking about recruiting someone for the first time and you need to know the implications, then call me on 07771 944676 or email lisa@triplethreesolutions.co.uk to have a no obligation discussion as to how ‘getting the right people on the bus’ forms part of your on-going recruitment strategy.

Getting people ‘off the bus’…. now that’s a completely different blog and conversation!!

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